Knowledge Base
The Knowledge Base lets you store your own content — documents, articles, policies, FAQs — and retrieve the most relevant pieces inside a flow. It's how you give an automation the right answer without sending everything to a model or wiring up an external service.
How it works
- Create a knowledge base and add sources (upload files, paste text, or sync from a connector).
- Flobyte indexes the content for fast semantic retrieval.
- In a flow, use the Knowledge Base step to search it and pull back the most relevant passages.
- Use those passages downstream — to draft a reply, answer a question, or enrich a record.
Sources
| Source | Examples |
|---|---|
| Upload | PDFs, docs, spreadsheets, text |
| Paste | Snippets, policies, canned answers |
| Connector sync | Pull content from the apps you already use |
Retrieve in a flow
The Knowledge Base step takes a query and returns the top matching passages, ready to pass into the next step:
- Support: search with the customer's question, then draft a grounded reply.
- Sales: match an inbound lead to the right playbook or one-pager.
- Ops: look up the current policy before an automation takes an action.
Combine the Knowledge Base with an AI step to answer in natural language while staying grounded in your content — and with functions to post-process what you retrieve.